Ledger.com/Start® | Getting started — Ledger®® Support

Ledger.com/start: A Step-by-Step Guide to Setting Up Your Hardware Wallet

If you just unboxed a new Ledger device, Ledger.com/start is the official place to begin. It walks you through setting up your wallet, installing the companion app, and getting ready to store your crypto offline. This guide explains what the page is for, how setup works, and how to stay safe from fake lookalike sites.

Disclaimer: This is an independent educational guide. It is not affiliated with or endorsed by Ledger. Always follow the instructions on the official Ledger website and in your device's packaging.

What Is Ledger.com/start?

Ledger.com/start is the official onboarding page from Ledger, a company that makes hardware wallets for storing cryptocurrency. It is the starting point for new users and helps you:

• Identify your Ledger device model
• Download the official Ledger app for your computer or phone
• Follow guided setup instructions
• Learn how to back up and protect your wallet

Because it sits on the official ledger.com domain, it is the safest route to genuine setup instructions and software.

Why Use a Hardware Wallet?

A hardware wallet keeps your private keys on a dedicated offline device instead of on an internet-connected phone or computer. That offers several benefits:

• Offline key storage: Your private keys never leave the device.
• Physical transaction approval: You confirm every transaction on the device itself.
• Protection from malware: Even if your computer is compromised, attackers cannot sign transactions without your device.
• Multi-asset support: One device can manage many cryptocurrencies and accounts.

What You Need Before You Begin

Gather these items before starting setup:

1. A sealed, genuine Ledger device bought from Ledger or an authorized reseller
2. The included USB cable (or a compatible one)
3. A computer or smartphone with a stable internet connection
4. The recovery sheet that comes in the box
5. A quiet, private place where no one can see your screen or notes

How to Set Up Your Device with Ledger.com/start

Step 1: Open the Official Page

Type ledger.com/start directly into your browser's address bar. Avoid clicking ads or links from unknown emails and messages, since scammers often copy the page.

Step 2: Choose Your Device and Get the App

Select your device model and download the official Ledger app (the desktop and mobile app is now called Ledger Wallet, previously Ledger Live). Download it only from ledger.com or your phone's official app store.

Step 3: Power On and Create a PIN

Connect your device and choose to set it up as a new device. Pick a PIN that is hard to guess but easy for you to remember. Never use birthdays or simple sequences like 1234.

Step 4: Write Down Your Recovery Phrase

Your device generates a recovery phrase (usually 24 words), shown only on the device screen. Write it on the supplied recovery sheet, in the right order, and confirm it when asked.

This phrase is the master backup of your funds. If your device is lost or damaged, it is the only way to restore your wallet.

Step 5: Verify Your Device Is Genuine

The app runs an authenticity check to confirm your device is real. If this check fails, stop and contact Ledger support through the official website.

Step 6: Install Apps and Add Accounts

Install the blockchain apps for the coins you want to manage, then add your accounts in the app. You can now receive crypto to your wallet addresses, always verifying the address on the device screen.

Security Best Practices

Never Share Your Recovery Phrase

No legitimate company, including Ledger, will ever ask for your recovery phrase. Never type it into a website, app, email, or chat. Anyone with the phrase controls your funds.

Store Your Backup Offline

• Keep the paper in a secure, private place such as a safe
• Consider a fireproof and waterproof backup solution
• Never photograph it or save it in cloud storage, email, or notes apps

Watch for Phishing and Fake Websites

Scammers create lookalike domains and run paid ads for terms like "ledger start." To protect yourself:

• Type the URL manually instead of clicking search ads
• Bookmark the official site
• Double-check spelling in the address bar
• Ignore unsolicited emails, texts, or DMs about "wallet verification" or "urgent updates"

Buy Only from Trusted Sources

Purchase directly from the manufacturer or an authorized reseller. Never use a device that arrives already set up or comes with a pre-written recovery phrase.

Common Setup Problems and Fixes

The device is not recognized. Try a different USB cable or port, and make sure the app is up to date.

The app will not connect. Close other wallet apps, unlock your device, and restart the app.

The authenticity check fails. Stop, do not enter any recovery phrase, and contact official support.

You forgot your PIN. After several wrong attempts the device resets. You can then restore it using your recovery phrase, which is why a safe backup matters.

Frequently Asked Questions

Is Ledger.com/start safe?

Yes, when you reach it on the genuine ledger.com domain. The risk comes from imitation sites, so type the address yourself and check the spelling.

Is Ledger.com/start free?

The setup page and the app are free to use. You pay only for the hardware device and any network fees on your transactions.

Can I use my Ledger without the app?

Many users manage their wallet through the Ledger app, but Ledger devices can also work with compatible third-party wallets. The official app is the recommended starting point for beginners.

What happens if I lose my Ledger device?

Your funds are not lost. Buy a new compatible device and restore your wallet using your recovery phrase. This is why safe backup storage is essential.

Does Ledger ever ask for my 24-word phrase?

No. Ledger will never ask you to enter or share your recovery phrase online. Any request to do so is a scam.

Final Thoughts

Ledger.com/start is the simplest and safest way to begin your self-custody journey. Download only from official sources, protect your recovery phrase, and stay alert to phishing. With these habits, your hardware wallet can keep your digital assets secure for years.